Frequently Asked Questions

Choose your vehicle and dates on the website or Restart app, or send your request on WhatsApp. Our team reviews the request and confirms availability, price and next steps.

A booking is confirmed after review, approval, final price and terms confirmation, and receipt of the required payment. Sending a request alone does not reserve the vehicle.

You can request your preferred model and our team will confirm availability. If it is unavailable, we will discuss an alternative before proceeding.

The final price depends on the vehicle, rental duration, dates, availability, optional services and approval. You receive a confirmed quotation before payment.

Drivers must normally be at least 20 years old. Additional requirements may apply depending on the vehicle, licence and approval.

You normally need a valid driving licence, identification or passport, and accurate contact details. Additional documents may be requested depending on rental duration and customer status.

Visitors may submit a rental request using valid travel documents and a valid licence. Please confirm licence acceptance and requirements with our team before booking.

Several payment methods may be available depending on the booking. Your quotation explains the approved payment method and amount required for confirmation.

A refundable security deposit may be required. The amount, payment method and release timing are confirmed for each booking before payment.

Your quotation and contract list the confirmed charges. Customers may be responsible for fines, tolls, damage or other usage covered by the rental terms.

Yes. Daily, weekly, monthly and longer-term options are available depending on the vehicle, dates and availability.

Delivery and collection can be arranged in selected areas. Our team confirms availability, fees and timing before booking.

Yes. We have a monthly collection and solutions for companies and project teams. Contact us with the duration, vehicle quantity and billing requirements.

Yes. A professional driver can be arranged for business travel, airport journeys, events and special occasions on request.

You review the vehicle with our team, confirm its condition, sign the required documents, and receive the key and return instructions.

Contact us as early as possible. Extensions depend on vehicle availability, and cancellations follow the terms confirmed in your quotation or contract.

Contact the Restart team immediately and follow the support and contract instructions. Do not arrange repairs or financial commitments without team approval.